TERMS OF USE / TERMS OF SERVICE

Effective Date: March 2, 2024
Last Updated: October 5, 2025
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1. ACCEPTANCE OF TERMSBy accessing this website, submitting your information, purchasing services, or engaging with Van Media (“Company,” “we,” “us”), you agree to be bound by these Terms of Use.If a separate written agreement or contract is signed between you (“Client”) and Van Media, those terms will apply in addition to these Terms. If no separate contract is signed, these Terms of Use serve as the full and binding agreement between both parties.If you do not agree to these Terms, you must not use our services.
2. SERVICES PROVIDEDVan Media agrees to:- Set up and launch a custom-built Facebook (Meta) advertising campaign
- Provide access to a CRM system for organizing and tracking leads
- Deliver leads to the Client in real time through automated or manual systems
- Provide basic follow-up structure, documentation, and consultation if neededVan Media does NOT:
- Perform sales on behalf of the Client
- Guarantee closed deals or revenue outcomes beyond the stated guarantee termsThe Client is solely responsible for contacting, following up with, and closing leads.
3. CLIENT RESPONSIBILITIESTo receive results and remain eligible for guarantees, the Client agrees to:- Complete an onboarding call within 10 days of purchase
- Respond promptly during onboarding and campaign setup
- Actively contact and follow up with leads provided
- Use reasonable effort to convert leads (calls, texts, emails)
- Maintain professional communication and cooperationFailure to cooperate, delays, ghosting, refusal to follow instructions, or lack of follow-up may result in:
- Reduced performance
- Voiding of any guarantee or refund eligibility
4. FEES AND PAYMENT- Service Fee: $500 USD upfront (required before campaign setup)
- Monthly Fee: $500 USD billed month-to-month
- Ad Spend: Paid directly by the Client to advertising platforms (e.g. Meta)Payments are collected via payment links or methods provided by Van Media (including Wise or other agreed methods).All fees are non-refundable except where explicitly covered under the guarantee section.
5. GUARANTEE AND REFUND POLICYVan Media offers a conditional guarantee for the FIRST service period only.A refund of the $500 service fee will be issued ONLY if ALL conditions below are met:A. Break-Even Definition  
Client must NOT generate gross revenue equal to or greater than:
- Total ad spend + $500 service feeB. Required Campaign Conditions  
To qualify, the Client MUST:- Run ads for a minimum of 30 consecutive days
- Maintain minimum daily ad spend:
 - USA: $30/day
 - UK: £20/day
 - Canada: $40 CAD/day
 - Australia: $30 AUD/day- Total ad spend must equal at least:
 (daily minimum × 30 days)- Not pause campaigns prematurely
- Not revoke Van Media’s access during the campaign periodC. Lead Handling Requirements  
Client must demonstrate good-faith effort by providing:- Proof of contact attempts to at least 80% of leads
- Call logs, screenshots, or CRM records
- Evidence of follow-up via text/email
- Proof leads were not ignoredD. Revenue Proof  
Client must provide documentation proving that:- Revenue generated from leads provided by Van Media
- Is LESS than total ad spend + service feeE. Refund Request Deadline  
- Must be submitted within 35 days of initial payment
- Requests after this period will NOT be consideredF. Disqualifications  
The guarantee becomes VOID if:- Client fails onboarding requirements
- Client fails to follow up properly
- Client stops ads early
- Client interferes with campaign performance
- Client fails to provide required documentation
6. TERM AND CANCELLATION- Services are month-to-month
- Either party may cancel before the next billing cycle with written notice
- No refunds are issued for partial months
- No refunds if onboarding is incomplete due to Client inaction
7. ACCESS AND PLATFORM PERMISSIONSClient agrees to provide Van Media with necessary access to:- Facebook Business Manager
- Advertising accounts
- Business pagesThis access is used strictly for campaign setup, management, and optimization.Van Media will not make unauthorized or harmful changes.
8. INTELLECTUAL PROPERTYAll materials created by Van Media remain the sole property of Van Media, including:- Ad creatives
- Copywriting
- Campaign structures
- Targeting strategies
- Frameworks and systemsClient may NOT:
- Copy
- Reuse
- Distribute
- Replicateany materials without written permission.Upon termination, Van Media reserves the right to:
- Stop campaigns immediately
- Remove or delete all created assets
9. CONFIDENTIALITYBoth parties agree to keep all business, operational, and customer information confidential and not disclose it to third parties.
10. LIMITATION OF LIABILITYVan Media is not responsible for:- Client’s inability to close leads
- Sales performance
- External platform issues (Meta, etc.)
- Market conditionsAll services are provided on a best-effort basis.
11. DISPUTES AND CHARGEBACKSAll disputes must be addressed directly with Van Media before initiating any chargeback.Filing a chargeback without valid cause, while services have been delivered, constitutes a breach of these Terms.Van Media reserves the right to:- Submit all evidence (including this agreement)
- Pursue recovery of funds
- Report fraudulent disputesThese Terms serve as binding evidence of agreement upon purchase.
12. GOVERNING LAWThese Terms are governed by and interpreted under the laws of the United States.
13. ENTIRE AGREEMENTThese Terms constitute the full agreement between the Client and Van Media.They override any prior discussions, messages, or informal agreements.Any modifications must be made in writing and agreed upon by both parties.
14. CONTACTVan Media  
Tbilisi, Kekelidze Street 25, Georgia  
Email: info@vanmedia.co  
Website: https://vanmedia.co

PRIVACY POLICY

Effective Date: March 2, 2024
Last Updated: October 5, 2025
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1. IntroductionVan Media ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or interact with our services.By using our website or services, you agree to the terms of this Privacy Policy.
2. Company InformationCompany Name: Van Media
Business Address: Tbilisi, Kekelidze Street 25, Georgia
Email: info@vanmedia.co
Website: https://vanmedia.co
3. Information We CollectA. Information You ProvideWe may collect information you voluntarily provide, including your full name, email address, phone number, company name, any information submitted through contact forms or lead forms, and any other details you choose to provide.B. Information Collected AutomaticallyWhen you visit our website, we may automatically collect your IP address, browser type and device information, pages visited, time spent on site, referring URL, general location based on IP, and interaction data.C. Information from Third PartiesWe may receive data from advertising platforms such as Meta, analytics tools, CRM systems, and business partners or referrals.
4. How We Use Your InformationWe use your information to respond to inquiries and communicate with you, provide and improve our services, generate and manage leads, qualify potential clients, run and optimize advertising campaigns, analyze website performance and user behavior, maintain internal records, ensure security and prevent fraud, and comply with legal obligations.
5. Lead Generation and Client ServicesAs a lead generation agency, we collect and process information submitted through forms on our website.We may use this information to contact you regarding your inquiry, assess whether our services are a suitable fit, provide service-related information, and manage client relationships.We may also provide tools such as CRM systems to clients, where data may be processed within those systems as part of service delivery.
6. Cookies and Tracking TechnologiesWe use cookies and similar tracking technologies to improve website functionality, analyze traffic and user behavior, measure marketing performance, and support retargeting and advertising.You can control cookie settings through your browser.
7. Analytics and AdvertisingWe use third-party tools such as Google Analytics and Meta Pixel.These tools help us understand how users interact with our website and measure advertising effectiveness. They may collect data such as pages visited, actions taken on the site, device and browser data, and approximate location.We may also use this data for retargeting and marketing purposes.
8. How We Share InformationWe do not sell your personal data.We may share information with service providers, including CRM platforms such as GoHighLevel, hosting providers, analytics and tracking providers, payment processors including Wise and others as agreed with clients, and communication and support tools.We may also disclose information if required by law or where necessary to comply with legal obligations, protect our rights or business, or prevent fraud or abuse.If our business is sold or merged, data may be transferred as part of that process.
9. Data RetentionWe retain personal information only as long as necessary to provide our services, maintain business records, comply with legal obligations, and resolve disputes.
10. International Data TransfersWe operate internationally and may process data from users in the USA, UK, Canada, Australia, and other regions.Your data may be transferred and processed in countries outside your own, including Georgia and other jurisdictions where our service providers operate.
11. Data SecurityWe implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
12. Your RightsDepending on your location, you may have rights to access your personal data, request correction, request deletion, object to processing, and withdraw consent.To exercise any rights, contact us at info@vanmedia.co.
13. Marketing CommunicationsWe may contact you with relevant service-related or promotional messages. You can opt out at any time by following unsubscribe instructions or contacting us directly.
14. Third-Party LinksOur website may contain links to third-party websites. We are not responsible for their privacy practices.
15. Children’s PrivacyOur services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
16. Changes to This PolicyWe may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
17. Contact UsIf you have any questions about this Privacy Policy or your data, contact:Van Media
Tbilisi, Kekelidze Street 25, Georgia
Email: info@vanmedia.co
Website: https://vanmedia.co